(Updated for accounts opened from 01 June 2023)
Introduction: Unimoni Financial Services Limited thanks you for using Unimoni Wallet. Unimoni Wallet is a prepaid instrument/wallet issued by Unimoni Financial Services Limited (hereinafter “Unimoni”/ “Company”), an RBI licensed Non-Bank PPI issuer having registered under Companies Act, 1956. You are required to get updated with the terms and conditions as contained herein along with all/any amendments made from time to time, before registration/carrying out any transaction through Unimoni Wallet (also referred to as “Application”).
By proceeding with Unimoni Wallet registration/transaction via Application, it is deemed that, YOU HAVE EXPRESSLY AGREED TO BE BOUND BY THE TERMS AND CONDITIONS (as amended from time to time). Kindly refrain from registration and transaction processing, if you do not accept to any of the contents laid down hereunder and/or elsewhere in this Application.
By accepting this Terms and Conditions, you represent and warrant that (i) you are 18 years or older; (ii) you are capable of entering into a legally binding agreement; and that (iii) you are not barred or otherwise legally prohibited from accessing or using Unimoni Wallet/any other pre-paid wallets under the laws of India. The terms and conditions herein forms an agreement between you and Unimoni that governs your access to the Application. You are free to call our toll free number or visit the nearest branch in case of any doubt or for clarification (if any). The terms and conditions set forth herein and within this Application shall be subject to RBI guidelines with regard to Prepaid Payment Instruments as amended from time to time.
| a) | Issuer/We/Company: Entities (here, Unimoni Financial Services Ltd) issuing PPIs to individuals. |
| b) | Holder/Customer/you: Individuals who obtain / purchase PPIs from the issuer and use them for purchase of goods and services and fund transfers. |
| c) | Merchant: Establishments who accept the PPIs against the sale of goods and services, financial services, etc. |
| d) | Unimoni Wallet: Unimoni Wallet is a Pre-paid Payment Instrument issued by the Company that facilitates purchase of goods and services & fund transfer to banks/wallets, against the value stored therein. |
| e) | Login ID & OTP: The registered mobile shall be the login ID. OTP is One Time Password generated for validating the customer registered mobile number and for proceeding with the transactions. |
| f) | Registered Mobile Number: Registered Mobile Number is the mobile number used by Customer for Signing up/Logging in which shall form a part of user/Customer identity along with user/Customer name. |
Features of different types of wallet (if offered by the company) shall be as below:
| Features | Minimum KYC Wallets* | Minimum KYC Wallets (No cash loading)* | Full KYC Wallets* |
|---|---|---|---|
| Monthly Limit for Loading (Rs.) | 10,000 | 10,000 | N/A |
| Annual Limit for Loading (Rs.)(Financial Year) | 120,000 | 120,000 | N/A |
| Max Balance at any point of time (Rs.) | 10,000 | 10,000 | 200,000 |
| Monthly Spend Limit (Rs.) | 10,000 | Not specified | N/A |
| Life Time | 24 months | N/A | N/A |
| Fund Transfer | Not permitted | Not permitted | Wallet to Wallet/Bank.200,000 per month for preregistered beneficiary.10,000 per month for others |
| Other Spends | Purchase from Merchants, Utility Payments | Purchase from Merchants, Utility Payments | Purchase from Merchants, Utility Payments |
| Load/Reload | Cash/Digital | Digital | Cash/Digital |
*Subject to prevailing limits prescribed by RBI & Internal limits set.
Basic Requirement – By accepting these terms & conditions or by otherwise using the services of the site, you represent that you are at least 18 years of age and have not been previously suspended or removed from the Services. You represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by all the terms & conditions of this Agreement. You shall not impersonate any person, entity or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.
Requirements for Registration – Registration by submission of duly filled in Unimoni Wallet Application Form along with necessary KYC documents [valid Photo ID Proof & valid Address Proof (mentioned below)] are mandatory for availing Unimoni Wallet services. Unimoni Wallet Application Form and the KYC documents needs to be submitted at the nearest branch office of the Company for successful registration. However, a non KYC customer need to become KYC compliant customer by submitting necessary KYC documents and such compliance must be done within 24months (or such period as prescribed by RBI from time to time) from the date of registration to avoid termination of account.
| Accepted Address/ID proofs and Photo ID proofs | Passport / Voter’s ID Card / Proof of Possession of Aadhaar Number / Driving License |
|---|---|
| PAN is Mandatory for Full KYC Wallets | |
Sign up/Logging in – Customers shall enter the mobile number and other information (if any) required for validating the registered mobile number. Customer Mobile number will be validated by generating an OTP and will be sent to the Registered Mobile number of the Customer. By submitting the thus received OTP, you shall be directed to the page where you can opt for the service you need. You shall receive be receiving SMS related to the transaction/Unimoni Wallet services to your registered mobile number. We may also send alerts on our other services.
Loading/Re-loading - Customers can load/re-load their full KYC Unimoni Wallet via Internet Banking or Credit/Debit Card payment through Unimoni Site or by remitting in cash mode at any of the Company’s branch across India. Balance in Full KYC Wallet at any point of time cannot exceed Rs.2,00,000/-. Cash loading is limited to Rs.50,000/- per month, beyond which customer needs to opt for loading/reloading by way of debit/credit card/Net Banking only. No interest is payable by the Company on the Unimoni Wallet balance.
Loading limit of non KYC customer is restricted to Rs.10,000/- per month, subject to a maximum of Rs.1,20,000/- in a Financial Year and at any point of time, the wallet balance shall not exceed Rs.10,000/-.
Unimoni Wallet facilitates the customers to send money to beneficiary Bank Account (Domestic Money Transfer Service with strict compliance to DMTS rules), send money to another Unimoni Wallet Account and for Merchant/Utility. Merchant payment includes payment towards purchase of goods & services and settlement of utility bills.
By signing into this application, Customer authorizes the Issuer to charge or debit to holder’s PPI as necessary to complete processing of a Payment Transaction
Note – Customer acknowledge and agree that the Merchant payments are towards the purchases of Products/services or utility payments between the Customer and the Merchant and not with the Company/ Unimoni Wallet. Company/ Unimoni Wallet is not a party to the purchase of Products/Services and Company/ Unimoni Wallet is not a buyer or a Merchant in connection with any Payment Transaction, unless expressly designated as such in the listing of the Product.
| Wallet to Bank Transfers | Mobile/DTH Recharge/Utility bills |
|---|---|
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Company don’t endorse the quality/ merchantability of the goods/service, customer opt to purchase/avail using Unimoni Wallet.
Customer may use Unimoni Wallet Application/Site solely for processing Payment Transaction towards purchase of goods /services and utility bills/essential services that is purchased from a Merchant through a legitimate, bona fide sale of the Product or Domestic Money Transfer Service. Unimoni Wallet services cannot be used for cross border transactions. No cash withdrawal is permitted from the wallet. Customers can avail Mobile/DTH recharge, Utility Bill Payment’s, Domestic Money Transfer, Fee Payment, Merchant Payment Services, etc. through Unimoni Wallet.
Unimoni Wallet services shall not be used to process Payment Transactions in connection with the sale or exchange of any illegal goods or services or any other underlying illegal transaction. In particular, you shall not use Unimoni Wallet or process Payment Transactions in connection with the sale/purchase of goods or services, or other remittances that are prohibited & against the law of the land. Company reserves the right to suspend or terminate your use of Unimoni Wallet, in the event of non-compliance of the above.
Payment of any applicable taxes (if any) arising from the use of Unimoni Wallet is customer’s responsibility. Customer hereby agrees to comply with all the applicable tax laws, including the reporting and payment of any taxes arising in connection with Payment Transactions.
Minimum KYC Unimoni Wallet shall have a life time of 24 months or such maximum period as prescribed by RBI from time to time from the date of registration, after which no loading shall be allowed. Such wallets can be converted to full KYC wallet at any time during its life time. The minimum validity period of any wallet shall be one year from the date of last loading/reloading. Balance remaining post expiry of the wallet shall be refunded on request to a verified bank account of the wallet holder. Any amounts remaining for more than three years after expiry date of the wallet shall be subject to forfeiture. Unimoni Wallets with no financial transactions for a consecutive period of one year shall be made inactive and can be re-activated only after KYC validations and due diligence. The loaded amounts are interest free & in the event of schemes being wound-up or wallet holder requests for closing of Unimoni Wallet, the balance shall be paid to the customer’s designated bank account (if loaded through cash) or to the source account from where the wallet was loaded. Such refunds shall be made only after complying with the KYC requirements.
Your liability as a customer, arising out of an unauthorised payment transaction will be limited to:
| S.No. | Particulars | Maximum Liability of Customer |
|---|---|---|
| (a) | Contributory fraud / negligence / deficiency on the part of Unimoni(irrespective of whether or not you report the transaction) | Zero |
| (b) | Third party breach where the deficiency lies neither with Unimoni nor with you but lies elsewhere in the system, and you notifies Unimoni regarding the unauthorised payment transaction. Your per transaction liability in such cases will depend on the number of days lapsed between the receipt of transaction communication from Unimoni and the reporting of unauthorised transaction to Unimoni | |
| i. Within three days# | Zero | |
| ii. Within four to seven days# | Transaction value or ₹10,000/- per transaction, whichever is lower | |
| iii. Beyond seven days# | The entire amount involved | |
| (c) | In cases where the loss is due to negligence at your end, such as where the payment credentials are shared, you will have to bear the entire loss until the unauthorised transaction is reported to Unimoni. Any loss occurring after the reporting of the unauthorised transaction shall be borne by Unimoni. | |
# The number of days mentioned above shall be counted excluding the date of receiving the communication from Unimoni
Issuer is not a bank. Issuer processes Payment Transactions on behalf of customers. Funds held by the Issuer in connection with the processing of Unimoni Wallet Payment Transactions are not deposit obligations of the customer and are not insured for the benefit of customers by any governmental agency. Such funds are interest free and are maintained only for making payments to the merchants. No loan is permissible against such deposits
Issuer may, in our sole and absolute discretion without liability to you or any third party, terminate your use of Unimoni Wallet for any reason, including serious breach/violation of any Terms & Conditions. Upon termination, we have the right to prohibit your access to Unimoni Wallet until the breach/ violation is sorted out to the satisfaction of Issuer and regulatory authorities. Holder can also request closure of his/her wallet and get the balance amount, if any, to a verified bank account of the holder. Apart from the above, any wallet account shall get closed on expiry without balance. Minimum KYC wallet accounts with no balance shall get closed after the lifetime. Those Minimum KYC wallets with balances at the time of the end of its lifetime shall get closed as per the rules of expiry/forfeiture/refund. All wallets with no loading since account opening shall become inactive after one year (section 7) and also shall get closed. Such customers can open a fresh wallet anytime by doing the account opening and KYC processes.
If Issuer is holding funds due to customer/ merchant arising from a Payment Transaction processed through Unimoni Wallet or otherwise, and the Company is unable to contact concerned customer/merchant and have no record of their use of Unimoni Wallet for several years, applicable law may require the Company to report these funds as unclaimed property. In such events, the Company will try its best to locate such customer/ merchant at the address provided at the time of registration/ last updated address. But if unable to locate, Company may be required to deliver any such funds to the applicable state as unclaimed property. Company reserves the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by applicable law.
Customer understand and agree that personal information provided to the Company via this application is subject to the Unimoni Wallet Privacy Policy**.
**This Privacy Policy applies to all of the products, services and websites offered by the Company. If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at customercare@unimoniindia.com. Company reserves the entire right to modify/amend/remove this privacy statement anytime and without any reason. Nothing contained herein creates or is intended to create a contract/agreement between Company and any user visiting the Company website or providing identifying information of any kind.
Unimoni Wallet & application are the sole and exclusive property of the Company. Company retains all right, title and interest (including all copyright, trademark, patent, trade secrets, and all other intellectual property rights) of the Site & Unimoni Wallet. The Site & Unimoni Wallet is protected by copyright, trademark, patent, trade secrets, unfair competition, and other laws of worldwide, through the application of local laws or international treaties. Any unauthorized use, reproduction or modification of this Site may violate such laws. Customers shall immediately bring to the notice of the Issuer, all matters regarding infringement and/or misuse of the same, within their knowledge & information.
Issuer may communicate with customer regarding Unimoni Wallet or other Services of the Issuer by means of electronic communications, including (a) sending electronic mail/text message to the email address/Mobile Number provided by customer at the time of registration, or (b) posting notices or communications on Unimoni Wallet website and such communications will be deemed to be received by the customer. Customer must/will keep themselves updated with such communications hosted in www.unimoni.in site and call toll free no 1800 102 0555 for any clarification/information.
The failure of Unimoni Wallet to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of these Terms shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Unimoni Wallet shall otherwise remain in full force and effect and remain enforceable between the parties. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
Customer agree to indemnify, defend and hold harmless Issuer and its affiliates, and its and their directors, managers, officers,
owners, agents (collectively "Indemnified Parties") from and against any and all claims, demands, causes of action, debt or
liability, including reasonable attorney’s fees, including without limitation attorney’s fees and costs incurred by the Indemnified
Parties arising out of, related to, or which may arise from :
(i) their use of the Unimoni Wallet Service;
(ii) any breach or non-compliance by them of any terms or any of Unimoni Wallet policies
(iii) any dispute or litigation caused by their actions, commission or omissions; or
(iv) your negligence/violation of any law or rights of a third party.
It shall be the sole responsibility of the customer to safe keep the security keys (User ID & OTP) provided by the Company. Customer shall be solely responsible and liable for any loss caused to him due to theft of mobile/any device (wherein the application is saved and operated) or use of your account by any unauthorised person (on ground of negligence or otherwise) and shall keep the Company indemnified against any claims/proceedings. Upon any theft/loss of the mobile or suspected unauthorised use, Customer should immediately take steps to block the Unimoni Wallet account by calling the customer care number of the Company or by visiting any branch.
THE UNIMONI WALLET SERVICE, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS, AND INFORMATION MADE AVAILABLE ON, PROVIDED IN CONNECTION WITH OR ACCESSIBLE THROUGH THE UNIMONI WALLET SERVICE, IS PROVIDED "AS IS" BASIS AND WITH ALL FAULTS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, ISSUER AND ITS AFFILIATES, MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER FOR THE SERVICE OR THE CONTENT, MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON OR ACCESSED THROUGH THE UNIMONI WALLET SERVICE, OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE UNIMONI WALLET SERVICE. EACH UNIMONI WALLET PARTY DISCLAIMS WITHOUT LIMITATION, ANY WARRANTY OF ANY KIND WITH RESPECT TO THE SERVICE, NON INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE UNIMONI WALLET PARTIES DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. THE ISSUER SHALL NOT BE RESPONSIBLE FOR ANY SERVICE INTERRUPTIONS, INCLUDING, BUT NOT LIMITED TO, SYSTEM FAILURES OR OTHER INTERRUPTIONS THAT MAY AFFECT THE RECEIPT, PROCESSING, ACCEPTANCE, COMPLETION OR SETTLEMENT OF PAYMENT TRANSACTIONS OR THE SERVICE.
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, IN NO EVENT SHALL ISSUER BE RESPONSIBLE OR LIABLE TO BUYER OR ANY THIRD PARTY UNDER ANY CIRCUMSTANCES FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY, DAMAGES OR LOSSES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES WHICH MAY BE INCURRED IN CONNECTION WITH ANY UNIMONI WALLET SERVICE, OR ANY GOODS, SERVICES, OR INFORMATION PURCHASED, RECEIVED, SOLD, OR PAID FOR BY WAY OF THE SERVICE, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF THE ISSUER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS. IN NO EVENT SHALL THE ISSUERS TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATING TO UNIMONI WALLET EXCEED THE NET FEES UNIMONI WALLET HAS ACTUALLY RECEIVED AND RETAINED FROM THE BUYER’S VALID PAYMENT TRANSACTIONS DURING THE THREE MONTH PERIOD IMMEDIATELY PRECEDING THE DATE OF THE CLAIM. Each party acknowledges that the other party has entered into these Terms of Service relying on the limitations of liability stated herein and that those limitations are an essential basis of the bargain between the parties. In addition to and without limiting any of the foregoing, Issuer shall not have any liability for any failure or delay resulting from any condition beyond the reasonable control of the Issuer, including but not limited to governmental action or acts of terrorism, earthquake, fire, flood, labour conditions, power failures and Internet disturbances. Company is not liable for the internet access device or password obtaining device used by the Customer (such as Computer or mobile phones, etc.) or proper functioning of its hardware or software before, during or after the use of Unimoni Wallet application/site. Company will not take the liability for any virus or unlawful downloads that Customer system may be exposed to while accessing the internet for using the application/site. Customer shall not raise any claim against the company for any unforeseen/ unanticipated events/situations including any technical/connectivity error of the system/server, which is beyond the control of the Company while using Unimoni Wallet services.
In any event Company initiates insolvency petition, Company shall give due intimation to PPI holders to do balance transfers to beneficiaries. In which absence/otherwise, all escrow balances/methodology/quantum of compensations (if any) will be apportioned to creditors as per the order of the court
The Company may assign its rights and obligations herein to its affiliates/third party entity in connection with a merger, takeover or the transfer of all or substantially all of the business and assets. Except as provided above in this clause, the Company may assign its rights and obligations under this Agreement to a third party and an intimation to this effect shall be made to the customer within one month of such assignment.
This Agreement shall be governed by and construed in accordance with the laws of India.
Unimoni Wallet may provide various tools to assist Customers in communicating with each other to resolve a dispute that may arise between Buyers and Merchants with respect to Unimoni Wallet transaction. Customer agree that you will not involve Unimoni Wallet in any litigation or other dispute arising out of or related to any transaction or arrangement purely between the customer and the Merchant, advertiser or other third party. If you attempt to do so, (i) you shall pay all costs and attorney’s fees of Issuer and shall provide indemnification as set forth below, and (ii) the jurisdiction for any such litigation or dispute shall be limited as set forth below.
Any dispute/ controversy arising out or in connection with Unimoni Wallet shall be referred to an arbitrator appointed by the Issuer as per the Arbitration & Conciliation act, 1996 & its amendments (if any) & will be subject to the jurisdiction of courts at Kochi, Kerala, India.
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