Privacy Policy & Disclaimer policy
UAE EXCHANGE is highly committed in protecting its customer's privacy. As an esteemed XPAY customer, the personal information provided by you will be in the safe and secure hands. Personal information means information that can be linked to a specific individual, such as name, address, telephone number etc. We always familiarize customers with our Company's Privacy Policy and ensure them that their personal information will not be sold or rented to any third parties.
Collection of Information
We collect and store information, personal or otherwise, that the customer voluntarily provides either on the site or in response to any emails which include name, address, valid Identity proofs of the customer. We are very keen on the Know Your Customer details and reserves all right to reject any registration request or reloading request to comply with Anti- Money laundering / Combating Financing of Terrorism guidelines issued by the Reserve Bank of India with regard to Prepaid instruments.
However, customers can visit our website without revealing their identity or any personal information, but he may not be able to access our services offered in the website. We track the Internet address of the domains from which people visit us and analyze the data for trends and statistics, but individual's identity remains anonymous.
Cookies
We may place a text file called a "cookie" in the browser's cookies folder in his system/mobile. The cookie itself does not contain an personal information although it enables us to relate to the customer and the information that the customer has specifically and knowingly provided. A cookie cannot read data of the customers hard disk or read cookie files created by other sites. Our advertising system delivers a cookie to track ad impressions, click rates and other users traffic patterns.
The customer can refuse these cookies by turning them off in their browser or set the browser to warn them before accepting cookies, for which they will receive a warning message with each cookie. The customer need not turn on cookies to use our site. Even without a cookie, the customer can still use most of the features in our store, including ticket booking, confirmation, ticket availability / rates etc by following the link www.uaeexchangetravel.com.
Member Communications and Email
We employ a strict policy against sending unsolicited email/comments. Please note the opting not to receive email does not exempt the customer from receiving administrative emails that include but are not limited to, notices about vital policy change and Terms of XPAY updates and alerts messages, if any.
Our Customer Care department may contact you in response to customers enquiries and to manage the customer XPAY requirement. Any communications or materials you transmit to UAE Exchange, through the Site, by electronic mail or otherwise, including any data, question, comments, rating of a property or attraction, suggestions or "Communications or Materials" will be treated as non-confidential and non-proprietary. By voluntarily submitting or posting on the Site any Communications or Materials, you grant UAE Exchange, and all users of the Site, a worldwide, non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute, and display such Communications or Materials in any form, media or technology. We assume no responsibility for any Communications or Materials posted and submitted, for the return or such Communications or Materials. We appreciate your feedbacks, ideas and suggestions, but we may not be able to answer every comment individually.
Security
We follow generally accepted industry standards to protect the personal information submitted to us, during registration, transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we strive to use commercially acceptable means to protect our customers personal information and cannot guarantee its absolute security.
We reserve the right to disclose the customers personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our site.
Changes to this Privacy Policy
We review and amend our policy from time to time and make periodic changes in connection with the review. Therefore, customer may bookmark this page and/or periodically review this page to make sure that he/she has the latest version. However, customer can keep himself updated with the instructions on the site.
Viruses
UAE Exchange makes reasonable attempts to exclude viruses from the Site, but cannot ensure that the Site will be free from viruses or other destructive software all the time. We urge our customers to take appropriate safeguards before downloading any information from the Site. We assume no responsibility for any damages to computer equipment/ mobile or other property that may result from use of the Site/application or downloading anything from the Site.
Links to Third Party Sites
UAE Exchange websites may contain links to other websites. Such links is only for information & use as per customers requirement.
Consent
By using XPAY Application/Site and/or providing your information, you consent to the collection and use of the information you disclose on the XPAY Application/Site in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.
The name and contact details of the Grievance Officer are provided below:
Name : Mr. Rajesh M.C.
Address : UAE Exchange & Financial Services Ltd 5th Floor, Habeeb Tower, Opp. Maharajas Ground, Cochin-682 011, India. Tel : 0091 484 3048179 | Mob : 9847337156
Time: Mon – Sat (9:30 am – 6:00 pm)
