Customer Care Redressal Policy

We are committed to serve you to your satisfaction and make your experience of patronizing UAE Exchange services an enjoyable one. However, if you feel that our services need improvement and wish to lodge your suggestions/feedback, we welcome your valuable suggestions and feedbacks.

In case of any complaint / grievance about our service or products, you are requested to obtain the feedback form from the branch & submit the same to the Branch Head in writing. Your queries / suggestions / feedbacks / complaints / grievances may also be brought to our notice via letter/email to the branch address/email id, which shall be displayed at the branch.

In case, if the Branch Head is unable to redresss your grievance, then he shall escalate the same to his Regional Head, who in turn shall hear your grievance & take appropriate steps to redress your greivance.

If you are not satisfied with the redressal machanism provided from the concerned branch, you are free to contact our Customer Care through email / telecall / livechat / website & submit your grievances/complaints. The Customer Care Executive will escalate your query to the concerned Regional Head's. In case of non-redressal from the above forums, you may also directly write to the Managing Director, UAE Exchange.

However, we assure you that, your grivances/complaints will be redressed within 24 hours at the initial forum itself, without burdening you to approach higher forums.

Our Customer Care helpdesk number, Website address and email ID etc are displayed at the branches and are also available on the UAE Exchange website.