IVRS No. : 93877 12345
Customer Care: 1800 2002 123
Email: xpay@uaeexchange.co.in
SMS Format click here

Privacy Policy

is strongly committed to protecting the customer privacy.

As an esteemed XPAY customer, the personal information provided by you to us will be secure and protected at our hands. Personal information means information that can be linked to a specific individual, such as name, address, telephone number etc. We suggest the customer to review Companys Privacy Policy, and become familiar with it, but the customer should know that we do not sell or rent our customers personal information to third parties.

Collection of Information

We collects and stores information, personal or otherwise, that the customer voluntarily provides either while on the site or in response to emails in relation to XPAY features provided on the site that includes name, address, valid Identity proofs that the customer provide when the customer registers or refers a friend. We are very keen on the “Know Your Customer” details and reserves all right to reject any registration request or reloading request to comply with Anti- Money laundering / Combating Financing of Terrorism guidelines issued by the Reserve Bank of India with regard to Prepaid instruments.

However, customers can visit our website without revealing the customers identity or any personal information, but the customer may be unable to access Services offered in the website. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.


We may place a text file called a "cookie" in the browser cookies folder of the customers computer. The cookie itself does not contain an personal information although it will enable us to relate the customers use of this site to information that the customer has specifically and knowingly provided. The only personal information a cookie can contain are the information the customer supply. A cookie cannot read data off the customers hard disk or read cookie files created by other sites. We may use cookies to track user traffic patterns. Our advertising system may deliver a cookie to better track ad impressions and click rates.

The customer can refuse cookies by turning them off in the customer browser. If the customer has set the customers browser to warn the customer before accepting cookies, the customer will receive the warning message with each cookie. The customer need not have to turn on cookies to use this site. Even without a cookie, the customer can still use most of the features in our store, including ticket booking, confirmation, ticket availability/rates etc by following the link www.uaeexchangetravel.com .

Member Communications and Email

We employ a strict policy against sending unsolicited email/comments. Please note the opting not to receive email does not exempt the customer from receiving administrative emails that include but are not limited to, notices about vital policy change and Terms of XPAY updates and alerts messages, if any.

Our Customer Care department may contact you in response to the customers inquiries, to provide services at the customers request and to manage the customer XPAY requirement. Any communications or materials you transmit to UAE Exchange, through the Site, by electronic mail or otherwise, including any data, question, comments, rating of a property or attraction, suggestion, idea, or the like ("Communications or Materials") will be treated as non-confidential and non-proprietary. By voluntarily submitting to us, or by posting on the Site any Communications or Materials, you grant UAE Exchange, and all users of the Site, a worldwide, non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from distribute, and display such Communications or Materials in any form, media or technology. We assume no responsibility for any Communications or Materials posted or submitted, or for the return or such Communications or Materials. We want your feedback and appreciate your ideas and suggestions, but we are unable to answer every comment individually.


We follow generally accepted industry standards to protect the personal information submitted to us, during registration, transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect the customers personal information, we cannot guarantee its absolute security.

We reserve the right to disclose the customers personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our site.

Changes to this Privacy Policy

We may amend this policy from time to time. We review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, the customer may wish to bookmark this page and/or periodically review this page to make sure the customer has the latest version. However, customer shall keep himself updated with the instructions in the site.


UAE Exchange makes reasonable attempts to exclude viruses from the Site, but cannot ensure that the Site will be at all times free from viruses or other destructive software. The customers are urged to take appropriate safeguards before downloading information from the Site. We assume no responsibility for any damages to computer equipment or other property that may result from use of the Site or downloading anything from the Site.

Links to Third Party Sites

UAE Exchange websites may contain links to other websites. Such links is only for information & use as per customers requirement

Contact Us

XPAY Customer Care No. 0484-3007220/ toll free no: 1800 2002 123
Head Office. Third Floor, Airlines Bldg, M.G. Road, Kochi 682011